The Town of Orangeville is committed to providing residents and visitors with clean and safe drinking water. View our source water protection and water conservation efforts to find out what we are doing to protect our water source.

Water and wastewater rates

These rates will vary depending on the amount of water used. Please review our Water and Wastewater Rates By-law for more information.

Water and wastewater billing

A water and wastewater bill is delivered to residents and businesses as part of your Orangeville Hydro bill. Visit Orangeville Hydro to pay your water and wastewater bill and to set up a new account.

There are two parts to every charge:

  • a fixed monthly cost
  • a per cubic metre charge

Your bill will show how much water you used during the billing period. We recommend that you monitor your consumption use information and look for ways to reduce your usage.

Water bill adjustment request

The Water and Wastewater Bill Adjustment Policy allows eligible customers to get a one-time credit on their water and wastewater account when they have high water consumption due to a leak in their plumbing system.

Please submit Part A of the Water Bill Adjustment Request Form to Town Hall located at 87 Broadway. Please include copies of receipts for repairs and water and wastewater bills as part of the application.

You can apply for a credit for a period of up to 60 days prior to notification of high water usage and 30 days after notification of high water usage. The maximum credit that will be issued is $2,000.

Water emergencies

You can report a water emergency, such as a broken watermain, to the Public Works Division by calling 519-941-0440 ext. 4500 from Monday to Friday between 8:30 a.m. and 4 p.m. For after hours, please call 519-941-0440 and follow the prompt for emergencies.

In addition to watermain breaks, other common concerns or issues include:

  • water quality
  • low water pressure
  • no water
  • water testing
  • leaks

Water leaks in your home

Toilets, faucets, water softeners, sprinkler systems, swimming pools and hot tubs are all common sources of household leaks. You are responsible for the internal plumbing of your home. If you cannot detect the leak in your home, please contact a professional plumber.