Registration

If you have registered for any recreation program or event, purchased a Recreation Pass or booked a facility with the Town of Orangeville since 2018, then you may already have an account.  

Do not create a new account if you already have one on with us.  If you are unsure if you have an account, please contact us and we will be happy to help.

 If you are new to our recreation services, please follow the steps below to create a new account:

1. Go to the login page to create a new account
2. Click on the Signup link directly under the Town of Orangeville logo
3. Complete the 'Don't have a login' page.  Once complete, you will receive an email with your temporary password
4. Use the link in the email to login with your username and temporary password.  You will be asked to reset your password.

Go to the login page and click on 'Forgot Password'.  A temporary password will be sent to the email on your profile.  If you are having issues, please contact us.

No.  You may search for all offered programs without an account.  You will need an account if you wish to register for a program.

Three (5) failed login attempts will lock your account for 15 minutes.  Please wait 15 minutes and try again.

Most account information can be modified by selecting the customer under 'My Info' and selecting 'Edit'.  We encourage our customers to ensure these fields are up to date.  Certain fields are locked for editing.  Please contact us if you require a change to this information.

Program rates and fees vary from program to program.  Program fees are listed without tax.  The Town reserves the right to change, cancel or alter any fees, classes, times or location without notice in the event of low enrollment, change of facility or instructor availability. 

 

Non-residents are subject to a 25% surcharge on programs, services and registrations.  Drop-in fees may vary.  The Town reserves the right to request proof of residency.

Children must be the minimum age required by the start of the program.  Age requirements are program-specific and are indicated for each program. 

In the event that a participant cannot attend a class(es), the Town regrets that make-up classes, credits, or refunds will not be offered. 

Program transfers will be permitted before the start of the third scheduled class, provided space is available. 

There will be no registered programs scheduled on statutory holidays including Thanksgiving, Christmas, Boxing Day, New Year's Day, Family Day, Good Friday, Easter Sunday, Victoria Day, Canada Day and the August Civic holiday.  Your registration confirmation outlines any other cancellations specific to your program. 

Valid for one continuous visit on the day of purchase only, with no in-and-out privileges.  Single-visit, drop-in payments are non-refundable or transferrable.  

All efforts will be made to ensure that all recreation facilities remain open during regular hours of operation, with programs and services operating as normal.  In the event of extreme weather, please contact us or check for cancellations online at www.orangeville.ca.  

 

To request a refund for Recreation Programs, please complete a Refund Request Form or contact us if you have questions or require assistance.

To request a refund for a Recreation Pass, please complete a Recreation Pass Cancellation Request Form.

An administration fee of $45.00 will be charged for NSF cheques or payments.