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As part of its ongoing efforts to improve infrastructure, provide reliable services to residents, and help with water conservation efforts, the Town of Orangeville will begin upgrading water meters in all buildings and residences this summer. 

The program, which was announced in 2023, will see older models replaced or upgraded with newer technology that will eliminate the manual reading process. 

“This is a big step forward in the way we provide services to our residents,” said Derek Currie, Manager, Capital Works. “The upgraded models will improve our meter reading efficiencies in many ways, including when it comes to providing consistent billing days.” 

Currently, billing cycles are not consistent as they rely on physical readings. With the digital process, a signal with your usage will be sent to Orangeville Hydro, allowing for the implementation of a fixed billing schedule. This will also help with varying water bills that can seem high due to more days in the cycle. 

Once the system is fully configured Town-wide, residents and building owners will be able to connect to a mobile app where they can set alerts for leak detection and tracking their water usage in real time. This data will help with water conservation efforts by identifying potential areas for usage reduction.  

Neptune Technology Group, the Town’s private sector contractor, will carry out the installations. The Town will be serviced on an area-by-area basis, with residents receiving letters to notify them when their area will be serviced and how to book an appointment. 

Technicians will be identified with a badge, unique number, and Town of Orangeville identification to avoid scams. Residents will be able to call the Town to confirm the validity of the technician if they are unsure.  

Residents who have questions about the program are invited to attend a public meeting on May 15 at the Tony Rose Memorial Sports Centre at 6:30 p.m.

More information on how to prepare for the installations, frequently asked questions, and more is available on the Town of Orangeville’s website at orangeville.ca/water-meters.